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M*Ware Exchange
Manual processes that take place between a communication
service provider and its providers, partners and customers,
dramatically impact operational costs and service quality.
New and complex services like 3G will require intense
collaboration between different network, access, and
content providers. M*Ware Exchange provides to the "services
industry" the same benefits that value chain management
solutions have been providing to the "physical goods"
industries for quite some time.
Focus on your core competence. Outsource the rest!
Electronic collaboration for networks and services
requires more than a basic document exchange solution.
Alongside content and process workflow, direct feeds
to and from OSSs provide a lot of extra value for both
provider and customer. Standard web e-commerce technology
is not monitored end-to-end. Read the detailed M*Ware
Exchange technical differentiators to understand how
M*Ware deals with all these specific challenges.
M*Ware Exchange solutions are now available for all
Service Management Processes and are designed to extend
your automated enterprise.
Step one:
Ticket Exchange
M*Ware Ticket Exchange adds the automated exchange of
trouble tickets to your existing customer care system
and is the ideal solution to interconnect different
systems within your enterprise or a closed work group.
The Ticket Exchange solution is resident at your facility
to ensure absolute control from operational, information
confidentiality and security standpoints. It provides
the option to offer Ticket Exchange capabilities to
your customers.
Ticket Exchange can be rapidly deployed without changing
the existing CRM systems or processes. It reduces the
cost of customer care for every interaction between
internal helpdesk and business partners, providers or
business customers.
Ticket Exchange interfaces to popular systems such
as Remedy, Clarify, Siebel, Peoplesoft and Peregrine
while also supporting telecom-specific standards (e.g.
T1.227/228, X.790) and latest interfaces (e.g. OSS-J
TT).
Ticket Exchange is not just about dollars and cents.
Please read about M*Ware exchange services and their
positive effects on process quality to see the gains
for your service and levels of customer satisfaction.
M*Ware Ticket Exchange provides secure, reliable collaboration
with partners and customers just as your CRM system
is doing within your organization.
Contact Xelas Software today at info@xelas.com to calculate your cost savings, and learn
how to increase your customer satisfaction with our
solutions.
Download our product information.
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